Director of CX Operations at Gorgias

Lead the future of Conversational Commerce as the Director of CX Operations at Gorgias. Oversee strategic initiatives to enhance AI-driven customer experiences in a dynamic workspace.
As a pivotal role within Gorgias, you will be charged with transforming customer interactions by designing programs and boosting AI adoption across the CX organization. Your experience in management consulting, strategy, or operations will be crucial as you partner with CX leadership to create operational rigor and measurable outcomes. You’ll need to thrive in ambiguity and bring a clear voice to executing complex initiatives.
Key Responsibilities:
• Design and launch impactful programs across the CX organization
• Spearhead the AI-native agenda, identifying automation opportunities
• Support CX leaders by structuring programs and resolving blockers
• Maintain the internal AI skills library for scalable workflows
• Collaborate on cross-functional operational initiatives
Requirement...