Director of Delivery & Customer Success

As our Director of Delivery & Customer Success you will build strong, long lasting relationships to help maintain our positive reputation with our growing customer base. In this role, you’ll provide strategic leadership, through management and technical knowledge to ensure uninterrupted service delivery to provide an outstanding customer experience. 

You will be responsible for: 

• Executive relationship management for delivery outcomes

Align customer priorities with clear delivery milestones and success metrics

• Lead Service Delivery and Customer Success team

Manage and develop a high performing team across project delivery and operational readiness

• Accountable for contract and SLA delivery

Ensure projects meet contractual obligations, timelines, and acceptance criteria

• Delivery focused customer relationships

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