Director of Digital Client Experience Strategy

Elevate the digital landscape at RBC Bank as the Director of Cross Border Digital Channel and Client Experience Strategy. This senior role focuses on enhancing client journeys and driving digital innovation within the bank.
RBC Bank seeks a Director to oversee the cross border digital experience. You will leverage client feedback for improvements, lead digital strategy development, and establish key performance metrics. This position demands collaboration across various teams to align on business growth and enhance client services.
Key Responsibilities:
• Map end-to-end client journeys for digital channels
• Develop and manage a comprehensive digital channel roadmap
• Perform strategic assessments to identify gaps and opportunities
• Cultivate relationships with U.S. and Canadian Digital teams
• Establish performance metrics to monitor program success
Requirements:
• 8-10 years in digital strategy and client-facing roles
• Proven record of strategy executi...