Director of Digital Client Experience Toronto

Elevate your career as the Director of Digital Client Experience at Mackenzie Investments in Toronto. Lead the transformation of advisor and investor digital experiences across secure portals in a hybrid work model.
In this senior role, you will drive the evolution of digital capabilities, focusing on client-facing tools and self-serve enhancements. You'll work closely with internal teams such as Sales, Service, and Marketing to streamline workflows and ensure client satisfaction. Your leadership will guide agile teams in creating impactful digital experiences that foster engagement and operational efficiency.
Key Responsibilities:
• Lead development of digital experience roadmaps
• Collaborate with teams to improve digital workflows
• Define user stories and acceptance criteria
• Champion client-centric strategies across departments
• Oversee reporting and continuous improvement initiatives
Requirements:
• 8-10+ years in financial services or asset managemen...