Director of Digital (E-Commerce) - Grand Hyatt Hangzhou

**Description:**

• Enhance the performance and promotion of the hotel's website as an e-marketing communication tool, distribution channels, and revenue-generating methods, while establishing loyalty and two-way customer communication.

• Serve as the hotel's webmaster, collaborating with the marketing communications team to ensure that the website's content is always up-to-date with relevant information and offers, well-maintained, and designed in a customer-friendly manner that reflects the hotel's brand.

• Assist in managing the extranet systems of Online Travel Agencies (OTAs), ensuring that the hotel's latest information and photos are updated promptly.

• Establish beneficial cooperative relationships with local OTAs and suppliers, and recommend new online distribution channels to the Director of Sales and Marketing when appropriate. Act as one of the primary internal contacts for the hotel when interacting with these online travel agencies and s...