Director of Engineering, Production Operations (Production Support)

Director of Engineering, Production Operations (Production Support)

Requisition ID: 259748

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

**Job Purpose**

The Director of Engineering Production Operations is accountable and responsible for the 24/7 Mobile and Web channels operations. This role champions client experience first culture and operates with the mindset of outages by seconds in incident and problem management practices.

**Is this role right for you? In this role you will:**

+ Manages a team of IT professionals (direct and indirect reports) and is responsible for proactive & reactive digital application operations in the production environment and a strong advocate of SRE culture & hands-on practice.
+ You celebrate service outages prevented rather than responded to, and have a continuous improvement mindset in both processes and tooling.
+ Own assigned applicat...