Director of Front Office

Fairmont Jasper Park Lodge is undergoing an exciting multi-phase resort transformation, including newly renovated guest spaces, an enhanced Front Desk experience, and evolving service models. This is a unique opportunity to join a dynamic environment where you will play a key leadership role in shaping the Front Office strategy and defining the guest arrival and departure experience as new spaces and service initiatives come online.

At Fairmont Hotels & Resorts, engaging, sincere, and personalized service is at the heart of turning moments into lasting memories. As Director of Front Office you will provide strategic leadership to the Front Office team, fostering a culture of service excellence while driving operational performance and colleague engagement. You will lead and develop a team of leaders and service professionals, oversee all aspects of Front Office operations, and ensure exceptional guest experiences aligned with luxury service st...