Director of Guest Experience

Job Description

The Director of Guest Experience will define and curate the hotel’s overarching guest journey, ensuring it is immersive, personalised and flawlessly executed from pre-arrival through post-departure.

The role encompasses the continued evolution of elevated wellbeing-led guest journeys and signature events, developed in collaboration with the Director of Spa & Wellness. At the same time, the Director will lead the curation of exceptional destination experiences — crafting bespoke itineraries and meaningful local connections that reflect the unique heritage and landscape surrounding Cashel Palace.

A key dimension of this position is visible leadership in the daily management of guest relations. The Director will play an active role in overseeing VIP arrivals, managing expectations, resolving complex guest matters with diplomacy and authority, and ensuring that service standards consistently meet the highest fiv...