Director of Membership Operations at YMCA

Lead membership operations with YMCA BC as the Director, overseeing growth and retention in the Lower Mainland. This full-time leadership role focuses on strategic initiatives and team performance.
As the Director of Membership Operations, you will report to the VP of Health, Fitness, and Aquatics. Your mission is to align YMCA membership centres with programs while leading Centre Managers and ensuring quality in fitness, aquatics, and family programming. You will be responsible for meeting financial and performance targets while fostering health equity and professional development.
Key Responsibilities:
• Directly supervise Centre Managers across multiple locations
• Train and develop high-performing operational teams
• Monitor and improve service standards and performance
• Drive $25M+ in revenue generation and membership growth
• Implement membership strategies with subject matter experts
Requirements:
• 5-10 years of senior leadership experience
• Prov...