Director of Operations and Customer Experience

Base Location: You'll be expected to spend 50% of your working week in the Dublin or Belfast office. Salary: Competitive + car /car allowance + performance-related bonus + a range of benefits to support your finances, wellbeing and family. Working Pattern: Permanent | Full Time | Flexible First options available The role As our Director of Operations & Customer Experience, you'll play a central role in shaping how customers experience our services now and in the future. This is an exciting opportunity to define the vision for customer experience and turn it into operational reality, ensuring our services are efficient, reliable and future-focused. You'll champion innovation, drive improvements across the full journey, and inspire teams to deliver consistently high standards. Your influence will ensure every touchpoint reflects our commitment to quality, continuous improvement, efficiency and genuine customer focus. Above all, you'll ensure customers remain at the heart of every decisio...