Director of Operations (Old Toronto)

The Director of Operations will drive the execution and scalability of the global Professional Services operations. This role leads the Operations Center of Excellence which is responsible for tooling, resource planning, revenue forecasting, and project tracking to support a growing services organization. Working closely with the SVP of Operations and the VP of Delivery, the Director of Operations ensures visibility into performance metrics, streamlines process workflows, and plays a key role in strategic decision-making through automation, the use of AI, reporting, and data analysis. This role is critical to building operational maturity and supporting the company’s scaling objectives. The role will work cross‑functionally with our Finance and Revenue teams to ensure timely visibility into sales opportunities and execution of financial close reporting, with a keen focus on the organization’s key performance indicators. What you will do:

Own the end-to-end project intake proce...