Director of Operations

On-site – 4 days per week at Head Office (1 day remote)

Up to £100,000 DOE base + bonus

*All applicants must have the right to work in the UK

*MSP experience is essential for this post

The Opportunity

An established and high-performing IT Managed Service Provider (MSP) is seeking an experienced Operations Director to work directly with the Managing Director to drive operational excellence, accountability, and strategic execution. This is a pivotal leadership role focused on embedding a data-driven culture, improving performance across service teams, and ensuring strategic initiatives translate into measurable business outcomes.

Key Responsibilities

• Drive business improvement initiatives aligned with company objectives.
• Ensure strategic plans are effectively implemented across operational teams.

Accountability & Performance

• Own and manage operational KPIs acr...