Director of Operations

Key responsibilities

1) Operational leadership & performance

• Lead day-to-day operations across supported living services, ensuring safe staffing, consistent practice, and reliable service delivery.
• Set clear operational standards and performance expectations for managers and teams.
• Drive occupancy, capacity planning, and efficient deployment of support hours in line with assessed needs and commissioned packages.
• Manage service risk: environment, lone working, community risk, staffing risk, clinical/behavioural risk (where relevant).

2) Quality, governance & CQC readiness

• Maintain CQC readiness across all services: evidence-based systems, robust audits, and consistent documentation.
• Own the quality framework: audit schedules, action plans, learning loops, and sustained improve...