Director of Operations - Westin Habour Castle

Position Overview

Responsible for supporting the Director, Event Technology with all audio visual services duties in locations producing greater than three million dollars in revenue. Acts as a liaison between the Operations and Sales teams. Maintains a profitable location while controlling costs and achieving the overall goals of the organization.

Key Job Responsibilities

Operations Management

• Directs the operations team on daily equipment setups and strikes.
• Ensures appropriate business levels will be accommodated by scheduled staff members and delegates tasks appropriately.
• Mentors and supervises operational staff to provide outstanding customer service, ensuring that room sets are completed according to the company’s standards.
• Establishes excellent working relationships with hotel/resort staff and executives, team members, neighboring locations and all vendors.
• Utilizes the billing syst...