Director of Professional Services

Responsibilities

• Define and operationalize implementation methodologies appropriate for Enterprise Resource Planning (ERP), Point of Sale (POS), and Student Information System software implementations with contract values ranging from less than $10,000 to over $500,000 and durations from 1 month to 18 months.
• Lead PS team members in the execution projects and perform direct customer‑facing project management duties as required.
• Ensure successful project delivery aligned with revenue targets and client satisfaction.
• Manage remote, cross‑functional teams of Application Consultants, technical specialists, and SMEs across all product lines.
• Apply project management frameworks with internal rigor while remaining approachable and relationship‑centered in all customer‑facing interactions, particularly with K‑12 and higher‑education institutional leaders.
• Treat AI adoption as a strategic imperative — embedding AI tools thr...