Director of Quality and Guest Experience

About Wynn Al Marjan Island: On schedule to open in the United Arab Emirates in Spring 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five‑star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.

Wynn Al Marjan Island is currently seeking a Director – Quality and Guest Experience to join the resort’s Guest Relations team.

• Oversee the end‑to‑end guest feedback process, including in‑stay interactions, post‑stay surveys, and online reputation management.
• Utilize platforms such as Qualtrics, ASK, and review sites to monitor guest sentiment and identify trends.
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