Director of Residential Services

**Additional Information**
**Job Number** 26062655
**Job Category** Rooms & Guest Services Operations
**Location** 55 Persiaran Gurney, George Town, Penang, Malaysia, 10250
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**Schedule** Full Time
**Located Remotely?** N
**Position Type** Management

**JOB SUMMARY**

Responsible for Operational Excellence through Owner, Tenant and Member (collectively “Residents”) communication and engagement, problem resolution and timely follow up. Interfaces with Residents, Guests, hotel operations, hotel ownership representatives, third-party financial providers and internal and external legal counsel. Verifies that operations team delivers an appropriate brand experience by ensuring consistent service delivery standards are met by all. Manages association cost allocations, budget development and will manage the business within the financia...