Director of SaaS Customer Support Operations & Automation

Location

Remote

Employment Type

Full-Time | Independent Contractor

About The Company

A fast-growing B2G SaaS company is helping modernize public transportation through an AI-native transit operations platform. Its cloud-based software enables transit agencies to manage and optimize services such as microtransit, paratransit, fixed-route operations, dispatching, bookings, routing, fleet coordination, and rider experiences.

About The Role

We are seeking a highly experienced Director of SaaS Customer Support Operations & Automation to lead, rebuild, and scale a customer support organization supporting complex, mission-critical SaaS products.

This role is specifically focused on supporting SaaS customers who pay for and actively use a software product . It is not focused on IT delivery, implementation, migration, infrastructure, or managed services projects.

The ideal candidate has ...