Director of Service

Requirements

Must-haves

• 5+ years of experience in professional services, service delivery, or implementation roles
• Experience with mortgage industry environments, including lenders, banks, or servicing organizations
• Experience with enterprise software platforms and system integrations
• Ability to engage confidently with senior and executive-level stakeholders
• Deep knowledge of mortgage operations, workflows, and regulatory considerations
• Strong communication, organization, and documentation skills in both spoken and written English

Nice-to-haves

• Startup experience
• Bachelor's Degree

What you will work on

• Lead end-to-end delivery of professional services engagements, including implementation, configuration, and go-live preparation
• Drive delivery accountability, customer outcomes, adoption, and long-term retention
• Partner with mortgage and bankin...