Director of Service Delivery in IT

Join Ateko, supported by Bell Canada, as a Director of Service Delivery in a fully remote role. Focus on ensuring high-quality technology service delivery aligned with client needs.
In this pivotal position, you’ll oversee the implementation of complex IT solutions and guide a vibrant team of professionals towards operational excellence. Your strategic vision will elevate service performance while cultivating enduring client relationships. Experience in IT service management and project leadership will be essential in achieving success.
Key Responsibilities:
• Coordinate delivery of integrated technology solutions
• Monitor and improve service performance metrics
• Manage risk and ensure service continuity plans
• Lead client governance and engagement initiatives
• Optimize financial performance through analytics
Requirements:
• A decade of experience in IT service management
• Deep knowledge of ITIL and service processes
• Proven ability to lead teams ...