Director of Supply Operations

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Full-time Madrid, Community of Madrid Top Executives

Posted:

March 03, 2026

Location:

Madrid, Community of Madrid, Spain

Job Description

YOUR DAILY ADVENTURES WILL INCLUDE:
Ownership of primary supply side KPIs - Active Drivers and Supply Hours. Driver Earnings KPI managed in conjunction with other central teams. 
Ownership of primary QoS KPIs including Driver Behaviour/Ratings, Driver Acceptance Rate, Driver Cancellation Rate and Completion Rate. 
Working with central and local teams to ensure that QoS and supply KPis are optimally balanced to maximise marketplace health.
Ensure local market QoS KPIs, initiatives and processes are implemented in line with central design guidance, fostering relationships between central and local teams to ensure the delivery of scalable QoS solutions, best practices deployment and knowledge transfer.
Overall ownership of driver segmentation and driver value proposition delivery.
Responsibility for delivery of New Active Driver and activation funnel KPIs, all supply engagement KPIs (Driver Churn, Reactivation and NPS) and EV...
                

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Job Overview

Job Type: Full-time

Location: Madrid, Spain

Posted: March 03, 2026

Deadline: April 12, 2026