Director of Training & Product Operations

Fidelity is seeking a Director of Product Operations and Enablement to lead training strategies and product initiatives from our Toronto location with a flexible work environment. Focus on client engagement and product launch effectiveness.
In this strategic role, you will lead the charge for the Product Operations and Training team, directing efforts that align with Fidelity's objectives to enhance client satisfaction. Your responsibilities will include managing the rollout of new products and features and developing training materials that address client pain points. This position sets a foundation for successful client relationships and operational excellence.
Key Responsibilities:
• Lead development of operations strategy and objectives
• Collaborate to integrate product initiatives
• Manage product launch risk and adjustments
• Create impactful training programs
• Engage clients throughout the product lifecycle
Requirements:
• 5-7+ years of experience in...