Director of Transformation in Waterloo

Pursue a meaningful career as the Director of Continuous Improvement and Transformation Delivery at Manulife in Waterloo, Ontario. Lead pivotal operational initiatives while delivering low-code solutions.
This leadership role will guide Continuous Improvement across Group Benefits Operations, ensuring the application of Lean and Six Sigma approaches in various operational teams. You will act as the escalation point for complex challenges and set the vision for high-performance CI capabilities.
Key Responsibilities:
• Strategize and mature Continuous Improvement capabilities within Group Benefits
• Champion Lean, Six Sigma, and problem-solving methodologies
• Own CI portfolio governance and prioritization based on strategic impact
• Manage low-code delivery solutions using Microsoft Power Platforms
• Direct large-scale transformation initiatives across Canada
Requirements:
• Experience in insurance or financial services operations
• Proficiency in integrati...