Director Operations

Job Description

• Strong understanding of BPO best practices, methodologies, and quality standards.
• Minimum of 5 years of experience in BPO operations management.
• Proven track record of success in leading and growing BPO teams.
• Excellent communication, interpersonal, and negotiation skills.
• Data-driven and analytical with a strong focus on continuous improvement.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Develop and implement strategic plans to optimize BPO operations and service delivery.
• Lead and manage a team of BPO professionals, including supervisors, team leads, and agents.
• Establish and maintain high-quality standards for customer service and process adherence.
• Monitor key performance indicators (KPIs) and implement continuous improvement initiatives.
• Identify and implement new technologies and processes to improve BPO efficiency and effec...