Director, Organizational Change Management

As Director of Organizational Change Management (OCM) for Delivery & A&M, you will lead the people side of transformation—ensuring 1,000+ ServiceNow consultants successfully adopt new delivery methodologies, AI-powered tools, and ways of working. Leading at team of professionals, you’ll apply Prosci best practices to drive adoption, minimize resistance, and accelerate business benefits realization. 

WHAT YOU GET TO DO: 

Design Enterprise Change Strategy 

• Apply Prosci methodology (ADKAR, 3-Phase Process) to assess impact, formulate strategies, develop plans 
• Conduct change readiness assessments across 1,000+ consultants globally across four geographies 
• Build stakeholder engagement strategies securing executive sponsorship 
• Create integrated roadmaps sequencing multiple initiatives 
• Embed change management into PMO p...