Director - Pega Operations

Duration: 6-month contract with potential extensions

Location: Toronto, ON (Hybrid)

Job Overview

We are seeking a senior Pega Platform Operations - Director to stabilize, optimize, and govern the Pega ecosystem across production and non-production environments. This is not a traditional Pega development role—it is a leadership position focused on platform reliability, operations, governance, and continuous improvement.

You will act as the primary owner of platform health, driving incident management, performance optimization, release governance, and automation initiatives in a large enterprise environment.

Responsibilities

• Own operational health, stability, and reliability of the Pega platform (Pega 8.x+)
• Lead L2/L3 support, platform operations, and SRE functions
• Drive incident and problem management, including RCA and MTTR reduction
• Oversee environment governance across Dev, Q...