Director, PMS Platform (Toronto)

Responsibilities

• Platform Ownership & Strategy: Platform reliability, scalability, compliance and reusable capabilities. Own the end-to-end PMS platform strategy, roadmap, and lifecycle for Opera Cloud & APIs. Define and prioritize enhancements aligned with business goals (guest experience, revenue optimization, operational efficiency). Act as the global subject matter expert for PMS capabilities and industry trends. Partner with senior stakeholders across Operations, Commercial, Finance, and Technology, Innovation & Data teams.
• Delivery Leadership: Plans platform changes, global deployments, upgrades, and rollouts across properties. Establish KPIs to measure platform performance and business impact.
• Vendor Management: Manage relationship with Oracle Hospitality for Opera Cloud. Influence product roadmap and advocate for enhancements. Coordinate with system integrators and third-party vendors. Act as escalation point for critical platform issues. <...