Director, Premium Support

Automation Anywhere is a leading provider of Agentic Process Automation solutions that help organizations transform work with AI-powered automation and advanced process discovery.

Role Overview

We are seeking a Director of Premium Support for the EMEA region. In this pivotal role you will lead a high‑performing team of Technical Account Managers (TAMs), engage directly with strategic customers, and drive adoption, utilization, growth, retention, and advocacy.

Reporting

This role reports to the VP of Global Premium Support.

Location

Hybrid role based in London, United Kingdom. Requires 2‑3 days in office.

Responsibilities

• Team Leadership & Development: Recruit, onboard, mentor, and develop TAMs to build a customer‑centric team focused on measurable outcomes.
• Customer Lifecycle Ownership: Lead end‑to‑end lifecycle across adoption, value realization, growth, retention, and advocacy.
• Custo...