Director Process Excellence and Transformation

The **Director - Process Excellence and Transformation** is accountable for driving cross-process process transformation, standardization, and operational excellence across business services and cross-functional process landscapes. The role ensures that strategic priorities are translated into scalable initiatives, sustainable operating models, and measurable business outcomes.

This role serves as a primary process transformation and execution authority, partnering with E2E process owners, functional leaders, operations, and technology teams to convert strategic direction into prioritized roadmaps, implementation plans, governance mechanisms, and adoption actions across the organization.

The role focuses on:

+ Driving convergence toward standardized, simplified, and scalable ways of working through effective roadmap management and governance
+ Supporting the design and delivery of effective change management and adoption actions aligned with process tran...