Director, ​​Process Innovation and AI Strategy (Finance)

Zendesk
Full time Dublin, County Dublin Operations Specialties Managers
Posted:
March 01, 2026
Location:
Dublin, County Dublin, Ireland

Job Description

Job Description

Director, ​​Process Innovation and AI Strategy (Finance)

Zendesk is seeking an individual to lead a high-impact transformation agenda across the CFO org—optimizing end-to-end processes, scaling automation (including AI), and elevating service quality and control. You will own the strategy, roadmap, and delivery of transformation excellence for all CFO org functions—partnering closely with respective SME’s, shared services teams, IT/Business Systems and cross-functional leaders. This role works directly with the Executive Steering Committee to align priorities, govern risk, and deliver measurable value. 

This is a career defining opportunity where this role will foster ideation, AI exploration and drive real transformation across the CFO org.

Key Responsibilities:

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Job Overview

Job Type: Full time
Location: Dublin, Ireland
Posted: March 01, 2026
Deadline: April 10, 2026