Director, Product Management - Customer Success

About Equinix

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

Contributes to the delivery of the Lead-to-Cash transformation by ensuring Customer Success capabilities align with the post‑sale customer journey. The Director, Customer Success designs, develops, and manages the lifecycle of the Customer Success Manager experience, the Gainsight platform, and the renewal and ...