Director, Role & Org Excellence - Customer Excellence Group

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.
**The Role**

This is a strategic leadership opportunity to shape and scale the operating model for ServiceNow’s Customer Excellence Group (CEG). You will own the design and evolution of role mandates, competency frameworks, collaboration models, and organizational design principles, ensuring adoption and alignment across CEG ...