Director, Training RCM

Job Purpose
The Training Director for RCM & A/R leads the end-to-end strategy, governance, and execution of all training programs across the Revenue Cycle domain.
This leader ensures workforce readiness, competency development, and accelerated proficiency for both new and tenured staff, enabling strong operational performance across all A/R functions. The role partners closely with Operations, Client Success, Quality, Compliance, Analytics, and Workforce Management to align curriculum, training interventions, and performance outcomes to SLA and client expectations.
Duties and Responsibilities
Core Tasks
Own the Training Operating Model for RCM & A/R: skills architecture, curriculum pathways, certification standards, and readiness gates.
Define annual OKRs for training effectiveness, proficiency acceleration, and curriculum standardization across sites.
Maintain a unified Training Playbook covering SOPs, module libraries, training pathways, and cross‑training matric...