Director Transformation

The role focuses on driving operational excellence, standardizing processes, and embedding technology-driven solutions including automation, AI, and RPA to improve efficiency, reduce costs, and enhance service quality. The role partners closely with regional and global operations, commercial, and IT teams, and fosters a high performing, engaged team guided by a servant leadership approach.

Reports to: Senior Director Operations

Responsibilities

Tasks and Responsibilities

• Operational Transformation Strategy: Develop and execute the regional operations transformation roadmap, aligned with global strategy and regional business priorities.
• Technology & Digital Innovation: Lead initiatives leveraging AI, RPA, automation, and predictive analytics to streamline workflows, improve decision-making, and enable data-driven operations.
• Process Standardization & Optimization: Identify and implement op...