Directrice/Directeur – Service à la clientèle

As the Branch Manager, you will be responsible for the overall management of the daily operations of a B2B small‑scale retail location. Your responsibilities will include staff management, financial management, merchandising, driving sales and customer service, ensuring best practices and meeting quality standards to achieve key results and support company strategies. This role requires a very integrated leadership approach due to the size of the branch, including but not limited to warehouse and customer service duties from time to time.

Responsibilities

• Drive customer service excellence to every aspect of the branch, including showroom appearance, display of merchandise, product placement and store layout.
• Ensure strategic goals and sales targets are met by maximizing sales and gross profit, reviewing sales performance, controlling expenses, and managing inventory investment.
• Hire, train, develop, and supervise a s...