Dispatch Specialist (Medellín)

SuperStaff is on the hunt for a dynamic Dispatch Specialist! In this role, you’ll be the go-to person for both internal and external customers, handling inquiries, resolving issues, and managing orders. If you’re passionate about providing top‑notch service and love solving problems on the fly, this could be the perfect opportunity for you!

Responsabilities

• Ensures that all communication with customers (internal/external) is courteous, cordial, business‑like and timely
• Efficiently covers phones for service calls to ensure departmental service level agreements are being met.
• Enters jobs on service tech schedules in the Client Field Service Management (FSM) software throughout the day based on daily incoming customer requests. Directly interacts with service techs and Field Service Management to maintain the efficiency of operation and maximizing the scheduling time of techs.
• Effectively escalates exceptions to the Coordinator and/or ...