Dispatch Staff

ü Responsible for the timely dispatch of the SOs and tickets to the assigned area; close coordination with the area managers or/and team leaders for the completion of dispatch

ü Closely communicates with the field personnel, monitors and answers incoming call for the update status of SOs and tickets

ü Accurately prepares the reports of all completed/closed SOs and tickets. Coordinates with the area manager or/and team leaders for those field personnel who have not given updates on their respective dispatched SOs and tickets especially for those work that are highly prioritized

ü Regularly checks the IPMS and WMO for any remaining or updated SOs and tickets that need to be accomplished for the day; ensures to give timely updates on the status of the dispatched SOs and tickets.

ü Should be able to monitor the SOs and tickets that are nearly to go beyond the required SLAs set by the client

ü Prepares the summary of all dispatched SOs and tickets for t...