Dispatcher (Hiring Immediately)

Jon Wayne is the largest and fastest growing Residential service and replacement company in our market with an excellent reputation for performance and as a place to work. The company cares about employees, and insists that the employees care about customers.We are seeking applicants for our Dispatch team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Work closely with schedules of technicians in order to prioritize service calls as needed for maximum efficiency in getting the right technicians to the most appropriate calls in the most time effective manner.Handle customer inquiries and complainsProvide information about the products and servicesTroubleshoot and resolve product issues and concernsDocument and update customer records based on interactionsDevelop and maintain a knowledge base of the evolving products and servicesQualifications:Previous experience in dispatching, customer servi...