Dispatcher

Description
Job Summary

The Dispatcher plays a critical role in coordinating efficient and safe transportation operations. This position serves as the central communication hub between drivers, customers, and internal teams, ensuring on-time deliveries/pickups, quick resolution of issues, and optimal routing. The ideal candidate thrives in a fast-paced environment, excels at multitasking, and maintains calm, professional communication under pressure.

Key Responsibilities

+ Receive, prioritize, and assign service requests, delivery orders, or transportation jobs to drivers in real-time

+ Monitor driver locations, vehicle status, and route progress using GPS and fleet-management software

+ Communicate clearly and frequently with drivers via phone, radio, and messaging apps regarding route changes, traffic conditions, delays, or customer requirements

+ Proactively resolve issues such as vehicle breakdowns, traffic delays, customer ...