Dispute Agent with English and Polish

**Job Overview**

**Job Purpose**

_Responsible for End-to-End Dispute process for the UK and CEE region, including deduction analysis, dispute case management, and resolution, ensuring timely and professional customer service._

**Accountability /**

**Objectives**

+ _Manage and resolve OTC disputes for UK and CEE customers._
+ _Raise and process dispute cases and credit notes._
+ _Liaise with customers and internal stakeholders to ensure positive relationships and effective dispute resolution._
+ _Cooperate with other departments (Sales, Supply Chain, Customer Service) to support dispute resolution and process improvement._

**Key responsibilities**

+ _Responsible for End-to-End Dispute process._
+ _Dedicated region: UK, Poland, Romania._
+ _Deduction analysis and raising dispute cases._
+ _Liaising with customers and raising credit notes._
+ _Dispute resolution: contacting clients regarding overd...