Dispute Analyst - P2P

Binance

Full-time santiago, santiago Other-General

Posted:

June 05, 2026

Location:

santiago, santiago, Chile

Job Description

                    Responsibilities  As the frontlines of the P2P market, you and the team will arbitrate customer disputes professionally 
Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity 
Create a culture and processes which achieve the business goals and objectives with regards to customer service 
Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholder and peers 
Act as the Voice of the Customer across the organization 
Identify and provide feedback through 1:1s, effective use of personal development plans and provision of coaching & development opportunities 
Ensure customer and complainant surveys are carried out continuously in order to produce timely, up-to-date information about customer experience across all areas of the business 
Ensure that learning from complaints is shared within the organ...
                

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Job Overview

Job Type: Full-time

Location: santiago, Chile

Posted: June 05, 2026

Deadline: July 15, 2026