Dispute Resolution Specialist

Summary of job role and place in organization

The Dispute Resolution Specialist is a key member of the Order Management Finance team. The role is responsible for overseeing and managing dispute processes across all sales channels, ensuring compliance, accuracy, and timely resolution. The specialist works closely with Finance, Account Managers, and Customer service, serving as the central point of ownership for disputes and reconciliation tasks.

This role bridges operational execution, data analysis, and cross-department coordination, ensuring that both dispute handling and reconciliation processes run smoothly and effectively within the organization.

Purpose of the job

The purpose of the Dispute Resolution Specialist is to ensure efficient and accurate management of all sales channel disputes and reconciliation processes, minimize errors and discrepancies, and maintain high-quality standards in order handling.

Responsibilities/core tasks, authoriza...