Dispute Specialist

About The Role
At Enfuce, we're building modern card issuing and payment solutions that scale globally. As our Dispute Specialist, you will play a key role in protecting trust in our ecosystem by ensuring disputes and chargebacks are handled accurately, efficiently, and in line with scheme and regulatory requirements.
You'll be part of our Customer Support function, working as a 2nd line specialist with a strong operational and technical focus on dispute management. This is a hands-on role where you combine investigation skills, technical troubleshooting, and customer consultation to resolve complex cases and continuously improve how we handle disputes across our programs.
If you enjoy digging into transaction details, understanding root causes, and being the go-to person for dispute expertise this role is for you.
What You'll Be Doing
Manage and resolve dispute and chargeback cases end-to-end from a 2nd line support perspective, ensuring compliance with Visa and Masterc...