Dispute Specialist

About the role:

• At Enfuce, we're building modern card issuing and payment solutions that scale globally. As our Dispute Specialist, you will play a key role in protecting trust in our ecosystem by ensuring disputes and chargebacks are handled accurately, efficiently, and in line with scheme and regulatory requirements.
• You'll be part of our Customer Support function, working as a 2nd line specialist with a strong operational and technical focus on dispute management. This is a hands-on role where you combine investigation skills, technical troubleshooting, and customer consultation to resolve complex cases and continuously improve how we handle disputes across our programs.
• If you enjoy digging into transaction details, understanding root causes, and being the go-to person for dispute expertise this role is for you.

What you'll be doing

• Manage and resolve dispute and chargeback cases end-to-end from a 2nd line support perspecti...