Disputes & Reviews Administrator – Customer Support (CSR Team)

Kindly noted that we are accepting applications strictly via email at
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Job Overview
We are looking for a detail-oriented
Disputes & Reviews Administrator
to join our CSR team. This role is responsible for managing payment disputes, monitoring and responding to online reviews, handling social media inquiries, processing refunds, reviewing system-related issues, and identifying potential fraudulent activities. The ideal candidate will play a critical role in ensuring a secure, responsive, and high-quality customer experience across multiple platforms.

Key Responsibilities

• Manage and respond to payment disputes across platforms including Braintree, PayPal, and Stripe
• Monitor and professionally respond to BBB and Google Reviews to protect and enhance brand reputation
• Handle customer comments, messages, and inquiries via Facebook and other social media platforms
• Process customer refund requests within the approved CSR author...