Distress Passenger Agent (Horizon) COL

Posted Thursday, February 19, 2026 at 5:00 AM

What we Need

Corpay is currently looking to hire a Distress Passenger Agent within our Lodging division. This position is located in Colombia. This role receives bookings requirements through multiple methods (ConneX App, email, chat, phone calls, screen printer, walk-ups, etc.) and coordinates resolution with vendors by strictly following Standard Operation procedures. Agents receive phone calls from Distress Passengers Agent tracking desks to address issues and last‑minute challenges that Passengers might be experiencing with their layovers. During Massive Irregular Operations, this role works for extended times and under pressure, as Passenger must be placed in rooms in a timely manner from delays or flight cancellations. You will report directly to Operations Manager‑ EMEA and regularly collaborate with teams/ departments.

How We Work

As a Distress Passenger Agent, you will be expected to work i...