Distributed Cloud Support Engineer I (Guadalajara)

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

What will you do?

• Fix reported issues and advocate for the customer.
• Issue reproduction and concise documentation of solutions provided through technical notes, case studies and knowledge base articles.
• Critical issue management and customer assurance when handling reported issues.
• Coordinate fixes by engineering or Site Reliability Engineers (SREs) when required and relay appropriate information to our partners and customers.
• Provide recommendations on how to improve supportability, reliability, availability, and serviceability based on lessons learned through issue resolution.
• Training and enabling our service partners to ensure that they can sufficiently support customer issues.

How...