Distributor Care Executive Senior Specialist

Responsible for providing end to end distributor servicing to AXA distributors using different communication channels such as AXA Angel and Live Chat:

•Provide sound advice to distributors in terms of fund switching for variable policies

•Address queries on policy, billing, payment

•Resolve and/or de-escalation of complaints

•Educate distributors in the different self-service tools of AXA

•Escalatereal-time issues for top call drivers that are out of the ordinary

Address distributor inquiries on transaction status & aftersales process

Processing of identified after sales transactions

Provides recommendations and solutions to complicated scenarios

Take escalated calls for ownership and resolution of soft complaints

Educational Qualifications

Relevant Experience

College graduate

Any 4-year course; preferably a Business Degree