Driver Manager

This role is responsible for managing high priority on-demand deliveries while supporting the outsourced driver fleet for scheduled routes. The successful candidate will ensure seamless coordination between merchants, drivers and internal teams to deliver outstanding service.

Responsibilities:

• Ensure all orders are delivered within required timelines.
• Manually allocate and manage orders when needed.
• Respond promptly to merchant queries and resolve delivery issues.
• Verify delivery details and monitor third-party performance.
• Plan and optimize daily delivery routes.
• Manage driver zones and capacity requirements.
• Track deliveries and ensure POD compliance.
• Adjust operations based on demand and traffic.
• Recruit, onboard, and train outsourced drivers.
• Approve driver payouts and incentives.
• Manage deductions and resolve payment queries.

Requ...