DRSC GlobalCore IT Specialist

To assist Deloitte employees with technology problems via various inbound channels in a timely manner so that they can perform their job and be productive for the firm. It might involve either direct resolution of the problem or
escalation to another team as the case may be. Our customers have a high expectation that you will be able to resolve their issue within the interaction, but they recognize that there are some issues that can only be resolved by teams outside the Contact Center. Our customers are very computer literate, and accuracy of information is a high priority.

• Excellent knowledge of Microsoft Technologies such as Outlook, Microsoft O365, working and
  troubleshooting experience in Hybrid Environment of On Prem and Exchange Online
• Knowledge of Active Directory such as password reset, Account management, Mailbox and DL
  management
• Good to have experience in working on MS Teams, One Note and One Drive for Business, knowledge of
  W...